Sunday, 31 March 2013

Bart police functions


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Bart police functions

In this post, you can ref key functions of Bart police in details. Based on this function list, you can set up daily duties, weekly duties, monthly tasks/activities.

I. List of Bart police duties:

  1. Answer Liftopia customer phone calls, emails and chats correctly and efficiently
  2. Create a high level of customer satisfaction, retention and loyalty by delivering high-quality support at all times
  3. Some 6am and weekend shifts will be required (but no nights) - scheduling flexibility highly desired
  4. Identify and recommend website improvements based on customer feedback
  5. Gain a deep knowledge of Liftopia''s partners and products to be able to help customers place orders on the website
  6. Help customers with any issues they face redeeming their lift tickets post-purchase
  7. Write clear and easy-to-understand help articles for the website
  8. Create and edit resort and ticket info to go on the website
  9. Participate in weekly meetings with manager, team, and other departments (if necessary).
  10. Achieve weekly and monthly customer service goals
  11. Work closely with other departments of organization on ad-hoc projects and other requests.
  12. Cross-train and help other team members to accomplish department tasks and goals.
II. List of Bart police qualifications

        1.            1-2 years-T experience supporting an internet e-commerce site is required
        2.            Experience with phone, email, chat and knowledge base support is highly desired
        3.            Outstanding written and verbal communication skills are required (passing a writing test will be part of the interview process)
        4.            Excellent computer and internet skills are required.
        5.            Excellent organizational skills and attention to detail are required
        6.            Excellent analytical and problem solving skills are required
        7.            Confident to make appropriate decisions to serve customers
        8.            Must be self-motivated and a fast learner
        9.            Must be able to work well on your own AND as part of a team
    10.            Must be able to deal with difficult customers and situations in a friendly and empathetic manner, resulting in positive outcomes
    11.            A passion for customer service and the willingness and ability to go the extra mile for our customers are a big asset
    12.            Experience with online phone sales is a plus
    13.            Knowledge of CRM, community forum, and call center software a plus
    14.            Proficiency in calendaring, email and Microsoft Office applications: Word, Excel and Powerpoint
    15.            Working knowledge of the ski or travel industry is a BIG plus but not required
    16.            Bachelor''s degree preferred
    17.            Physical Requirements
    18.            Frequent sitting (work is primarily sedentary in nature), repetitive use of hands fingers (typing), handling, stooping, bending, reaching, reaching with hands and arms, talking, hearing and seeing (up close, at a distance, along the periphery, with depth perception, and the ability to adjust focus).
    19.            Lifting and carrying up to 20 pounds



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